Thank you for shopping at Floor Source & Supply. If you are not entirely satisfied with your purchase, we’re here to help. Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible.
Call 574-340-5602 to request a return authorization number.
Include this return authorization number on the shipping label. Returns will not be accepted unless accompanied by this number.
The return must be in the same condition/original packaging it was received in and shipped back at the customer’s expense within 30 days from the date it was delivered. If your order is returnable and originally had free shipping (i.e. Adhesive) a $15 restocking fee will be charged upon return.
A copy of the invoice/packaging slip should be included and the return should be addressed to:
Floor Source & Supply
932 E. McKinley Avenue
Mishawaka, IN 46545
You are responsible for paying for your own shipping costs for returning an item and initial shipping costs that may have been incurred by the customer are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
We are glad to cut products to length per your specifications; however please be aware that any special orders are considered final sale and may not be returned for credit.
Once we receive your item, it will be inspected and we will notify you of the status of your return.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You can place an order with us a few different ways:
- Online: Place your order on this website by finding the item you want, click add to cart, proceed to your shopping cart and follow the check-out steps.
- Phone: Call us at (574) 340-5602
- Fax: Fax us your order at (574) 259-5799
- Email: Email us your order at firstname.lastname@example.org
If you have any questions regarding the policy above, please don’t hesitate to contact us.
You can pay with any major credit card or through PayPal. If you have any questions about this please give us a call at (574) 340-5602.